To ensure schedule stability and minimise agent changes, the following cancellation policy applies:
- Free of charge if notification is provided at least 28 days in advance
- CHF 20.- fee for cancellations made between 28 days and 8 days before the cleaning date
- The full cleaning amount for cancellations made 7 days or less before the cleaning date
To cancel your commitment plan, please refer to the following article: Can I cancel my commitment plan? To cancel your contract, please refer to the following article: Can I cancel my contract? Should you have any questions, please do not hesitate to contact our Customer Support team by email at client@batmaid.com or by phone on +41 21 624 54 15.