Terms of Use

Terms of Use – Website

  1. Acceptance and Modification of the Terms of Use

1.1 Your access and use of the Website of BATMAID SA (“batmaid.ch” or the “Website”) are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Website you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use.

  1. Copyright and Intellectual Property

2.1 The content of our Website and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of BATGROUP SA or its affiliated companies or are used with the authorization of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law (all rights reserved).

2.2 Except as provided in Section 3 hereinafter, nothing contained on our Website shall be interpreted or construed as granting you a license or a right to use any such content of our Website.

  1. Use of the Website

3.1 You may download, display or print the content of our Website solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of BATMAID SA or the BATGROUP SA.

3.2 BATMAID SA neither warrants nor represents that your use of any content displayed on its Website will not infringe rights of third parties.

  1. Disclaimer of Warranties

4.1 Without prejudice to section 5 hereinafter, any material, information and all that you find on the Website are furnished to you “as is”, in function of their availability, and without guaranty of any sort, expressed or implied, including, among others, the implied warranty of merchantability, or fitness for any particular purpose.

4.2 BATMAID SA does not guarantee that its Website or its content will correspond to your expectations, will not be interrupted, timely, secure and free of error.

4.3 The activation of certain links on the website may cause you to leave our website. We do not review any of these linked websites and do not warrant or guarantee, either expressly or implicitly, the quality, pertinence, accuracy, completeness, update status, availability or legality of the content of these sites, nor shall we be in any way responsible for the products, services, information and other content offered via these linked sites. The same applies to websites offering links to our website.

  1. Commitment Plan - Terms of Sale

5.1 Price  

a) The prices indicated on the site are net, in Swiss francs, including VAT if applicable. 

b) Batmaid SA reserves the right to immediately reflect any change in VAT applicable on the prices displayed on the site. Any order placed and completed in advance must be honoured at the prices displayed before the modification.

c) The prices displayed on the site may be modified at any time, without notice from Batmaid SA, without justification and without any liability on its part. Any plan taken and confirmed in advance must be honoured at the prices displayed before the modification.

5.2 Conclusion of a commitment plan, terms and conditions of payment

a) Any commitment plan taken via the website is considered as an offer to conclude a sales contract between you and Batmaid SA in accordance with these GTC.

b) All orders placed on the site are to be paid after consumption. Payment will only be deemed to have been made when Batmaid SA has received payment in full of the sums indicated on each cleaning via the website.

c) The payment of your order is made by credit card, directly on the site.

5.3. Delivery of services

a) Batmaid SA offers services only in Switzerland.

b) Commitment plans sold on www.batmaid.ch website are then serviced through the cleaning agents that are employed directly by  Batmaid SA.

5.4. Subscription terms, change or withdrawal

a) Every 3 months, subscriptions are processed for renewal quarterly.

b) Renewal for every 3 subscription plans can be cancelled 7 days prior to the end of subscription.

c) Annual subscription are processed for renewal each year.

d) Renewal for annual subscriptions can be cancelled 15 days prior to the end of subscription.

5.5 Reduction vouchers

a) Discount coupons are not applicable to any commitment plans.

b) Gift cards and vouchers can be used only on the site for an order, provided that the amount of the order is equal to or greater than the minimum amount indicated on the discount voucher, unless otherwise indicated on the discount voucher. They are valid until the date shown on each voucher.

  1. Limitation of Liability

6.1 You access, use, browse and navigate on our Website at your own risk and peril.

6.2 You recognize and accept that, to the fullest extent permitted by applicable regulations, neither BATMAID SA, BATGROUP SA, any of its affiliated companies, their directors, officers, employees, agents or shareholders, nor any other party involved in creating, producing or delivering the Website, may be held liable for any direct, indirect, or consequential damages, any injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by BATMAID SA or BATGROUP SA or any of its affiliated companies), capable of arising from your access to, or use of, or on the contrary the impossibility to use, the Website or their content.

6.3 All materials which are downloaded or obtained by any other manner during the use of our Website are at your own risk and peril. BATMAID SA, BATGROUP SA, or any of its affiliated company, assume no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Website or for any illegal intrusion or intervention in the IT systems.

6.4 BATMAID SA reserves the right to interrupt or discontinue any or all of the functionality of its Website. BATMAID SA, BATGROUP SA or any of its affiliated company, accept no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Website resulting from actions or omissions of BATMAID SA, BATGROUP SA, any of its affiliated company, or any third party.

  1. Proper Use of the Website

7.1 You undertake to use the website in a proper and reasonable manner, and not to misuse the website in any way or use it in such a way as might occasion, for example, the overloading of the website, any delay in the transmission of information, any interruption of service, blockage of access to the website or any other effect detrimental to us or to the users of our Website.

  1. Change of Information

8.1 The content of our Website may contain inaccuracies or errors. BATMAID SA reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

  1. Gift cards

9.1 Sales of gift cards are final and are not eligible for a refund once the Gift card voucher code has been transmitted.

9.2 Gift cards expire 12 months after purchase. The expiration date can be extended once for another 12 months upon request.

  1. Miscellaneous

10.1 The present Terms of Use embody the entire agreement concluded between BATMAID SA and yourself concerning the access and the use of the Website and their content.

10.2 The fact that BATMAID SA tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as unwritten, all other provisions of the Terms of Use shall not be affected or impaired, maintaining full force and effect between yourself and BATMAID SA.

The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

10.4 The sole place of jurisdiction for all disputes arising out of or in connection with the Terms of Use stipulated herein and/or the use of the Website is Lausanne, Switzerland. We nevertheless reserve the right to initiate proceedings against you before the competent court at your domicile or any other competent authority.

10.5 The Terms of Use as well as the use of the Website are exclusively governed by and construed in accordance with Swiss law.

BATMAID SA 09/2021

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