You can cancel your end-of-tenancy cleaning up to 48 hours prior to its execution, directly on your Batmaid account, free of charge. If you cancel between 24 and 48 hours before its execution, you will be charged one hour per cleaning agent booked (it depends on the number of agents allocated by our system to meet your request). If you decide to cancel the service less than 24 hours before its execution, you will be charged for the entire cleaning. You can reach us Monday to Friday, from 8:00 to 18:00 by phone at +41 21 624 54 15 or by email at client@batmaid.com