How do I pay for my cleaning services?
You can pay online for each new booking. If you booked with a frequency, then your credit card will be charged automatically 36 hours after each cleaning execution. Therefore, you do not need to go on the site and pay again provided your credit card details are up-to-date.
Credit cards are offered for recurrences. For once cleanings, you can also use Paypal, Sofort or Postfinance.
What are the different and safe payment methods?
All payments made on Batmaid website are safe & secure. Regardless of your payment method, we partnered with the best payment providers in order to give you full satisfaction.
Batmaid offers various secured payment methods like credit cards: Visa, Mastercard and American Express. Postfinance, Paypal and Sofort are also offered.
Can I pay forward for several cleanings?
You will always be charged 36 hours after each cleaning execution.
Gift cards are the best way though to credit your Batmaid account in advance. Cash will be allocated to all future cleanings.
Where do I see my Batmaid credit balance?
Batmaid credit balance is displayed on your profile in your Batmaid account. If it shows zero and you booked with an up-to-date credit card, do not worry as your card will automatically be charged 36 hours after each cleaning execution.
Your Batmaid account can also show more credit if you took part in a “Give CHF20, get CHF20” sponsorship programme or if you credited your account via Batmaid Gift Cards..
Check out our Sponsorship and Gift Cards section!
How do I use my Batmaid credits (Batcoin)?
Your Batmaid credits will automatically be used for your upcoming cleanings.
How does the pricing work?
Prices displayed are for one cleaning and are based on a number of hours – minimum 2 hours – multiplied by the hourly price.
Regularly scheduled cleanings such as “Weekly” or “Every Two Weeks” are offered at a discount versus “Once” cleanings. If you want to benefit from the best prices and enjoy peace of mind, Batmaid encourages you to book a cleaning with a regular frequency.
Your price includes everything from the cleaning service to the payment of social security contributions, insurances and declaration service.
What’s included in my payment?
Your payment does include your employee’s salary, all its social insurances such as AHV/IV/EO (AVS), its LAA accident insurances, its withholding tax, the Batmaid Declaration & Trust Service of your new employment relationship and issuance of pay slips and wage statements.
When will my credit card be charged?
Your credit card will be charged 36 hours after each cleaning execution.
With Sofort, Paypal and Postfinance, your bank account will be charged immediately.
How do I change my credit card information?
Log in, go to your Profile and edit payment method.
Do I need to tip my experienced Batmaid cleaner?
No, you don’t. As the only employer of your cleaner, you just need to pay the salary which is already included in the price you pay online. If you want to offer chocolate for Christmas to your employee, feel free to do so.
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