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Help › Trust & Security

Trust & Security

How does Batmaid make a selection of professional cleaners?

 

Batmaid takes selection very seriously and has the most demanding selection criteria in the home cleaning field. We ensure that you get trusted people inside your home, and we check all the papers for you. The selection process starts with a legal and administrative interview where documents such as work permit and police records are thoroughly checked. Then we carry out reference checks and quality tests are implemented during the interview. Only 5% of the applicants will be able to find employers through Batmaid. 

How to define a Batmaid?

 

We call all cleaning professionals looking for an employer through our platform, Batmaid. All Batmaids have been through a demanding selection process in order to be allowed to show their availabilities on the platform. Thanks to our Trust Service, we will be able to quickly declare and insure your cleaning employee with no work on your side.


The Batmaids are employed by you, the client, and not by our company.

What should I do if something is damaged?

 

In case of damage, please take photos of it and show it to your employee. As employer, you endorse the risk of the damage unless it is clear that your employee didn't respect your instructions. We can only recommand you to explain your needs and be precise on which product should be use for which surface. Don't hesitate to call us if something happen, we will try to help you out.

If you there are items in your house you would rather your Batmaid steer clear of, please let us know in the ''special instructions'' field when booking.

How will my payment be handled securely?

 

The Batmaid Team has put a secured payment system for your transactions. You will only pay the amount displayed online for each cleaning.
To know more about the price breakdown or when your account will be debited head over to the Payment section.

How can I trust my cleaning agent to do a good job?

 

Batmaid takes selection very seriously and has the most demanding selection criteria in the home cleaning field. We ensure that you get trusted people inside your home, and we check all the papers for you. The selection process starts with a legal and administrative interview where documents such as work permit and police records are thoroughly checked. Then we carry out reference checks and quality tests are implemented during the interview. Only 5% of the applicants will be able to find employers through Batmaid. 


Don't forget that in case you are unhappy with a maid, you can always change for someone else, of course by respecting the resiliation delay.

Is my cleaning lady insured?

 

Yes, they are. The Association ALTN (Association against black market in the domestic sector) has negotiated with the private insurance Generali a much cheaper accident insurance “LAA professionnel” and “LAA non-professionnel” than if you were booking it by yourself. As a Batmaid client, you become member of the Association and have the opportunity to join this collective insurance scheme.


Indeed, you will benefit from an hourly rate (CHF0.17 per hour) instead of the annual lump sum (CHF100) you would have to pay from the start if you were insuring without going through Batmaid. For instance, you will save CHF82.58 if you book 3 hours of cleaning weekly.


All insurances are included in the price you pay online!


No more paperwork on your end!

Do I have a choice between male housekeepers and female maids ?

 

The cleaning candidates are selected using severe legal, administrative and quality checks so male or female workers are bound to do the same cleaning quality. But if, for personal reasons, you would like a cleaner in particular to do the job you can still tailor your booking by contacting us.

Are Batmaid cleaners background checked ?

 

Batmaid takes selection very seriously and has the most demanding selection criteria in the home cleaning field. We ensure that you get trusted people inside your home, and we check all the papers for you. The selection process starts with a legal and administrative interview where documents such as work permit and police records are thoroughly checked. Then we carry out reference checks and quality tests are implemented during the interview. Only 5% of the applicants will be able to find employers through Batmaid.

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