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Help › Policies


What is the Batmaid 100% satisfaction guarantee?


This means that in case you are not satisfied, you can contact us within 24 hours of the cleaning taking place over the phone (021 624 54 15) or by e-mail (client@batmaid.com). You need valid proof such as pictures in order to back up your claim. From there, our team will review the situation with you and the Batmaid and find a solution. 

What is the Batmaid cancellation policy? 


If cancel your booking at least 48 hours in advance and you will not be charged. If you do not cancel at least 48 hours before your cleaning takes place you will be charged the full amount.

If you have selected a frequency, you can cancel your cleanings one by one from your account page. If you wish to terminate your whole contract (all cleanings with a regular frequency), please contact us.

What papers should I sign to have my employee legally work at home?


Batmaid is owned by Vanguard Internet SA just asks its customers to sign the Trust Mandate which is a mandate allowing Vanguard Internet SA to deal with all the paperwork related to the legal declaration, payslips and social security contributions related to your employee’s work. This Trust Service is included in the price you pay online.

Batmaid’s goal is to make your life easier!

When and where do Batmaid trusted cleaners operate?


Home cleaners operate every day from 7am till 10pm. They all have indicated their individual availabilities to us. They have also indicated the areas where they would be happy to work.

Our system will automatically find you the best match: a trusted and available cleaner at your doorstep!

When are the Batmaid offices open?


Batmaid offices are open from 9am to 7pm, from Monday to Friday. So feel free to call us on 41(0) 21 624 54 15 or use our live chat within these time slots.

Let us know how we can help you by filling out the form below: