If you select a cleaning with a frequency (weekly, every two weeks, monthly) your agent will be the same. In case of sickness or absence of your cleaner, another trusted cleaning lady will replace her temporarily. In case of holidays, you can choose to get another cleaner during this period. The same cleaning instructions you gave to your main cleaner will be passed on to their replacement.
Please note that if you book cleanings "every 4 weeks", we cannot guarantee that the same agent will be assigned on a regular basis.
In case you book a cleaner just for once, our system will find the most relevant match: a trusted cleaner who passed our demanding selection process, located in your area and fully available for your selected time slots now and in the future.