HelpBookingsHow do I cancel a booking?
How do I cancel a booking?

You can cancel a cleaning free of charge by clicking on the "My cleanings" tab in your Batmaid account. In the ''Upcoming'' section, click on the ''More'' tab of the cleaning you wish to cancel, then click on ''Cancel''. Your agent will be notified of your changes by e-mail.
If you wish to cancel your entire regular cleaning contract, please contact us by e-mail at client@batmaid.ch !
All cancellations must be made at least 48 hours prior to the completion of the cleaning in question to avoid cancellation charges.
For more details, please consult our cancellation conditions.